Shipping policy

 

Processing Time

Every Palomai order is made just for you.

Orders are processed within 1–3 business days (excluding weekends and holidays). During product launches, sales, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we'll notify you by email.

Shipping Rates & Delivery

Shipping rates are calculated at checkout.

After your order has been processed, standard shipping within the United States typically takes 3–5 business days.

Estimated total delivery time: 4–8 business days from the date your order is placed.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.

Order Tracking

Once your order ships, you'll receive a confirmation email with your tracking information.

Tracking information may take up to 24 hours to update after your package has been shipped.

Carriers

We primarily ship through USPS and UPS.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country. These fees are not included in your purchase price or shipping cost.

Damaged or Lost Packages

Palomai is not responsible for packages that are lost, stolen, or damaged during transit.

If your package arrives damaged, please contact the shipping carrier to file a claim. We also recommend contacting us at support@palomai.com so we can assist you.